Terms & Conditions
Welcome to Matcha Culture 1545665 B.C. LTD. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase or engaging with our services.
Use of Website
All content on this website, including text, images, graphics, and product information, is the property of Matcha Culture and is intended for personal, non-commercial use. Unauthorized reproduction or distribution of any content is prohibited.
Product Information
We strive to provide accurate descriptions, images, and details for all products. However, variations in color, texture, or packaging may occur. Matcha Culture reserves the right to update or modify product information at any time without prior notice.
Orders & Payments
By placing an order, you confirm that all information provided is accurate and complete. All prices are listed in CAD and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.
Shipping Policy
Matcha Culture currently ships only within Canada. Shipping times may vary depending on your location and carrier delays. Orders over $100 qualify for free Canada-wide shipping. Additional fees may apply for remote regions.
Returns & Refunds
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Refunds or replacements may be issued at our discretion. Items must be returned in their original condition. Shipping fees are non-refundable unless the return is due to an error on our part.
Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
Limitation of Liability
Matcha Culture is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. All products are consumed at your own discretion and responsibility.
Privacy Policy
Your privacy is important to us. Personal information collected during checkout or account creation is used solely to process orders and improve your shopping experience. We do not sell or share your information with third parties except as required to fulfill your order.
Changes to Terms
Matcha Culture reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.
Contact Us
If you have any questions regarding these Terms & Conditions, please reach out to our support team. We’re here to help.